Warranty
At Millions of Mirrors, we believe in the lasting quality of our jewelry and want you to feel confident in your purchase. We understand the significance of trust when it comes to online shopping, which is why we offer you a 12-month warranty from the date of purchase, covering manufacturing defects and craftsmanship issues.
This warranty covers the following: broken or damaged clasps, defective chains or links, missing stones.
Exclusions:
Our warranty does not cover:
- Normal wear and tear
- Damage resulting from accidents, improper care, or misuse
- Loss or theft of the item
- This warranty is applicable once per item purchased
How to Claim Warranty
To make a warranty claim, please contact our customer service team at support@millionsofmirrors.com. You will need to provide proof of purchase (receipt or order confirmation), photographs or videos of the jewelry and the issue you're encountering. Clear visuals can help us assess the problem more accurately and expedite the warranty claim process.
Upon receiving your claim, we will assess the damage and, if it falls within the terms of this warranty, we will replace the item at no cost to you. If the exact item is no longer available, we will offer a suitable replacement of similar value.
Important Notes
This warranty is valid only for the original purchaser and is non-transferable.
Your Trust is Our Priority:
We are committed to providing you with exceptional jewelry and customer service. Our warranty is a reflection of our confidence in the quality of our products and our dedication to your satisfaction.
Thank you for choosing Millions of Mirrors for your special moments.